"Not only do you receive excellent customer service at Chapman Automotive, you are made to feel at ease. You are walked through any and all repairs that need to be made on your vehicle, and in LAYMEN terms even for those that don’t speak mechanic.
You NEVER receive any generic parts either, everything is ordered through a certified NAPA parts dealer the day you need it. It is signed for by a certified mechanic at Chapman’s and always comes with a warranty through NAPA directly. I have had sensors fail on my Grand Am and simply brought it back to Chapman’s for a completely new and covered warranted replacement.
The mechanics there are BOTH certified technicians with the certificates on display in the front customer waiting area and have been in this profession for over 20 years.
I couldn’t speak any higher of Chapman’s. They have always taken care of me and my family and made me feel safe driving my young daughter in any weather. I have sent countless people to Chapman’s and each and every one of them has become a loyal customer as well. Chapman’s is the best place in the area for repairs, or even a simple oil change. Go there and you WON’T be disappointed!"
"Very friendly and very clean shop. They offer great service and decent prices. After taking our truck there she ran like brand new. Thanks chapman for your excellent service and wonderful customer service! Definitely going there again. I recommend this shop to all my friends!"
"Service and repair done right. ‘Nuff said."
"I highly recommend Chapman Automotive. John goes out of his way to get you in quickly and back on the road at a fair price. Thank you John, for all of your help over the past months!"
"Thank you for the wonderful work you did on my car!"
"Hi John, I was part of the Wisconsin group that you helped in January. Just wanted to write and thank you for all your help and hard work which I’m pretty sure you UNDER-charged us for. We consider you our earth angel of that trip, and I thank our sister who had passed away, and guided us to you. It was a pleasure meeting you (under the worst of circumstances). Gave you a 5 star rating on YELP too. Take care."
"Dear John, I’m writing you and your employees a quick note to say thanks for fixing our brakes on the Ford conversion van. We had it loaded with 6 adults again Saturday for a trip to Fennville and the brakes were smooth and quiet. I really appreciate the effort and time you spent fixing a situation that was not your making. Again thank you for sticking with me and seeing our problem resolved satisfactorily."