“Very happy with my experience. Got back to me right away and did not try and upsell me. Would take my van there again.”
“This repair shop should be your choice for many reasons: Expert mechanic(s) that you really can trust, affordable prices, and on top of that they give NAPA warranty on parts. May be you can find experts and warranties somewhere else, but the time and the prices are really important factors to be taken into account.
No need to go through details, while 5-6 repair shops asked between 850 – 1300 to replace the timing belt component, they did that by only $650..+ water pump component + one belt (I forget its name)…. can you imagine..::))))). My car has around 2000 miles after replacing the parts, and no problem so far… I trust and strongly recommend this shop.”
“Thank you for great service today! Dropped our aging Toyota camper in for an AC recharge. We are staying at Markin Glen campground, very close and convenient. Reasonable pricing and quick service. Need help? Go here!”
“Good, affordable mechanics that you can trust are a rare find in Kalamazoo. I can say that my search for such a mechanic stopped here at Chapman Automotive. I needed to replace my rear shocks on my Suzuki, and was getting quotes of $500-$600! So i decided to shop around online.
I came across Chapman Automotive. The website said that he would get me a quote without an hour …I smirked, but to my surprise John (the owner), got back to me with a quote in about 25 minutes! Parts, labor and tax were almost HALF of what other places were asking. We chatted back and forth and John said he would have to order the parts but that they would be in by Monday (order placed on Friday).
We agreed on a time and fast forward to Monday…I met John, super friendly guy, assured me that the work would be done well and quickly. He reviewed the cost again…which was the same as what he quoted me. 2 hours later…John called, car was ready, 12 month warranty, and a Loyalty card given for future service.
I had had less than stellar service from other mechanics in the Kalamazoo area, for reasons I can only speculate to, but not only was John friendly and seemed very thankful for my business, the service itself was A-1.”
“Not only do you receive excellent customer service at Chapman Automotive, you are made to feel at ease. You are walked through any and all repairs that need to be made on your vehicle, and in LAYMEN terms even for those that don’t speak mechanic.
You NEVER receive any generic parts either, everything is ordered through a certified NAPA parts dealer the day you need it. It is signed for by a certified mechanic at Chapman’s and always comes with a warranty through NAPA directly. I have had sensors fail on my Grand Am and simply brought it back to Chapman’s for a completely new and covered warranted replacement.
The mechanics there are BOTH certified technicians with the certificates on display in the front customer waiting area and have been in this profession for over 20 years.
I couldn’t speak any higher of Chapman’s. They have always taken care of me and my family and made me feel safe driving my young daughter in any weather. I have sent countless people to Chapman’s and each and every one of them has become a loyal customer as well. Chapman’s is the best place in the area for repairs, or even a simple oil change. Go there and you WON’T be disappointed!”
“Very friendly and very clean shop. They offer great service and decent prices. After taking our truck there she ran like brand new. Thanks chapman for your excellent service and wonderful customer service! Definitely going there again. I recommend this shop to all my friends!”
“Service and repair done right. ‘Nuff said.”
“I highly recommend Chapman Automotive. John goes out of his way to get you in quickly and back on the road at a fair price. Thank you John, for all of your help over the past months!”