“I had yet another great experience with Chapman Automotive. Very timely tow and turnaround for my repairs at a great price! I highly recommend them.”
“There was some kind of snafu with a part late in the day and they needed to get a replacement. I was stressed because I wasn’t going to have my car for my commute the next day, and they came in really early in the morning to make sure it was done! Such a nice guy who clearly cares about his customers and has integrity. I’ll be back!"
“John Chapman what can I say you and your crew went above and beyond what you needed to do. My family appreciates what you did for us. On a personal note, I will as long as you are in business never take a vehicle of ours to another shop again!”
“I definitely recommend this place. My best friend told me about it because we used to go to school with the owner's daughter. Anyhow from the moment we contacted this place we knew it was where we were going. We called other places and we did not feel it being honest or genuine. And the prices were too high. So we talked to Jon and the next day he towed our car to his shop and got the job done fast even though it required more work than he anticipated. It's all used with NAPA parts, we got a huge discount, and when I went to pick up my husband's keys I wasn't treated as that female customer. We will definitely be going back there. Reasonable prices, good communication, and great service. Thank you from the bottom of our hearts.”
“Great shop to get work done at. He was able to get me in 2 weeks - 2 months faster than any other shop in town. And it was $125+ Cheaper. My steering wheel is no longer loose! Thanks, guys. I really appreciate it. Will be a returning customer.”
“This is the second repair that Chapman has completed on my car. Chapman does great repair work, very knowledgeable, and get the repair done fast. My older car is expensive when it comes to having to get repair part's, but John goes the extra mile to try to help out with the expenses. Thanks John, and Chapman crew. Great job.”
“I started my auto tech career with John at Chapman auto. I learned way more about the car industry than just turning a wrench. John n Jeff have always been great man. I now have a great career in auto repair. I live away from Kalamazoo now. My daughter-in-law broke down last Monday. I was quick to call John. Got the vehicle taken to him. Was diagnosed and fixed right up. All at a fair price. John has always been about his customers and employees. I am proud to know and recommend John and Jeff.”
“Thank you to the Chapman auto repair technician who, on his own time, stopped on US-131 to check on us as we were broken down!!! He was the only person who stopped for the 4-hour timeframe we were on the side of the road!!”
"Love this place for my auto repair"
"Awesome customer service, very friendly and u will leave feeling at ease, job always done right 🙂 I definitely recommend them to everyone"
"After being a mechanic for 44 years I retired and I knew where to go because Chapman Auto does it right and they also treat me right."
"Chapman automotive does the best auto repair"
"Great service and very quick too! And most importantly fantastic prices."
"They did what needed and didn't charge a lot!"
"This place is great. I wish they did tires, but I’ve always received great service. Everyone here is really nice, and makes you feel like your car is in good hands."
"John Chapman and his employees have been taking care of my 2002 Mercury Mountaineer for many years. His diagnoses of car issues are always honest and find the root of the issue, his prices are always reasonable, and he always gets work done in a timely manner. He's also conveniently located next to an auto parts store. If you're a mechanic, he'd be a great guy to work for."
"Very happy with my experience. Got back to me right away and did not try and upsell me. Would take my van there again."
"This repair shop should be your choice for many reasons: Expert mechanic(s) that you really can trust, affordable prices, and on top of that they give NAPA warranty on parts. May be you can find experts and warranties somewhere else, but the time and the prices are really important factors to be taken into account.
No need to go through details, while 5-6 repair shops asked between 850 - 1300 to replace the timing belt component, they did that by only $650..+ water pump component + one belt (I forget its name).... can you imagine..::))))). My car has around 2000 miles after replacing the parts, and no problem so far... I trust and strongly recommend this shop."
"Thank you for great service today! Dropped our aging Toyota camper in for an AC recharge. We are staying at Markin Glen campground, very close and convenient. Reasonable pricing and quick service. Need help? Go here!"
"Good, affordable mechanics that you can trust are a rare find in Kalamazoo. I can say that my search for such a mechanic stopped here at Chapman Automotive. I needed to replace my rear shocks on my Suzuki, and was getting quotes of $500-$600! So i decided to shop around online.
I came across Chapman Automotive. The website said that he would get me a quote without an hour ...I smirked, but to my surprise John (the owner), got back to me with a quote in about 25 minutes! Parts, labor and tax were almost HALF of what other places were asking. We chatted back and forth and John said he would have to order the parts but that they would be in by Monday (order placed on Friday).
We agreed on a time and fast forward to Monday...I met John, super friendly guy, assured me that the work would be done well and quickly. He reviewed the cost again...which was the same as what he quoted me. 2 hours later...John called, car was ready, 12 month warranty, and a Loyalty card given for future service.
I had had less than stellar service from other mechanics in the Kalamazoo area, for reasons I can only speculate to, but not only was John friendly and seemed very thankful for my business, the service itself was A-1."
"Very friendly and very clean shop. They offer great service and decent prices. After taking our truck there she ran like brand new. Thanks chapman for your excellent service and wonderful customer service! Definitely going there again. I recommend this shop to all my friends!"
"Service and repair done right. ‘Nuff said."
"Not only do you receive excellent customer service at Chapman Automotive, you are made to feel at ease. You are walked through any and all repairs that need to be made on your vehicle, and in LAYMEN terms even for those that don’t speak mechanic.
You NEVER receive any generic parts either, everything is ordered through a certified NAPA parts dealer the day you need it. It is signed for by a certified mechanic at Chapman’s and always comes with a warranty through NAPA directly. I have had sensors fail on my Grand Am and simply brought it back to Chapman’s for a completely new and covered warranted replacement.
The mechanics there are BOTH certified technicians with the certificates on display in the front customer waiting area and have been in this profession for over 20 years.
I couldn’t speak any higher of Chapman’s. They have always taken care of me and my family and made me feel safe driving my young daughter in any weather. I have sent countless people to Chapman’s and each and every one of them has become a loyal customer as well. Chapman’s is the best place in the area for repairs, or even a simple oil change. Go there and you WON’T be disappointed!"
"I highly recommend Chapman Automotive. John goes out of his way to get you in quickly and back on the road at a fair price. Thank you John, for all of your help over the past months!"
"Thank you for the wonderful work you did on my car!"
"Hi John, I was part of the Wisconsin group that you helped in January. Just wanted to write and thank you for all your help and hard work which I’m pretty sure you UNDER-charged us for. We consider you our earth angel of that trip, and I thank our sister who had passed away, and guided us to you. It was a pleasure meeting you (under the worst of circumstances). Gave you a 5 star rating on YELP too. Take care."
"Dear John, I’m writing you and your employees a quick note to say thanks for fixing our brakes on the Ford conversion van. We had it loaded with 6 adults again Saturday for a trip to Fennville and the brakes were smooth and quiet. I really appreciate the effort and time you spent fixing a situation that was not your making. Again thank you for sticking with me and seeing our problem resolved satisfactorily."
"Thank you, thank you, thank you very much! You helped me Monday by pulling my van from the ditch….I just wanted to let you know how much I appreciate your time and help! Thanks so much!"
"Thank you so much for getting my truck done and back to me so quickly! Thanks for coming to the rescue."
"Thank you for putting the freon in and for accepting my credit card from George. Great cool air again!"
"Great auto shop in Michigan. I really liked working with their friendly staff and I recommend Chapman Auto for a job well done!"
"The owner was available and helpful. He was comprehensive in his diagnosis with my vehicles problem. The parts were a high quality and reasonably priced, the service and labor are better than competitively priced. The mechanics are well trained, thorough and efficient. I would highly recommend this place of business."
"As a single woman it is hard to find an auto mechanic that I feel comfortable with because of my lack of knowledge about cars, and that I can trust to be honest with me. I totally trust them to fix what is wrong and nothing more or less…always with my safety in mind first. I will continue to take my vehicle there and recommend them to my family and friends. Chapman Auto has done a wonderful job fixing may truck on several occasions, they are reliable, honest, and reasonable!"
"While traveling to my sister’s funeral in Grand Rapids MI, we had a breakdown in Kalamazoo. We found Chapman Automotive to be fast, friendly, efficient, and more than fair in pricing. We were helped twice by this great guy, he got us back on the road and home to Wisconsin. He might be embarrassed to hear this, but we consider him an angel in human form!"
"Very particular on who works on my vehicles. Have taken all my vehicles for the last 5 years here. Never had a problem with any repair. Very reliable and knowledgeable. Prices are very reasonable. My son, daughter, and mother-in-law also bring their vehicles here."
"Nice people – Friendly service with good advice. They’ve worked on several of my cars and done a fine job each time."
"I have used Chapman Automotive for over ten years for all of my families automobile repairs and maintenance. I have found them to be reasonable, honest, and very professional. There is never any surprises when you deal with them. They give you a thorough explanation of the work that is to be accomplished and timely delivery of my vehicles when they are completed. The cost is always discussed before the work is began and I have never had any additional hidden costs. I would recommend them highly to anyone who is looking for reliable, economical service for their cars and trucks."
"Have known the owner for many years and have no problem referring people to this shop. Honest work and fair prices show that you can trust them."
"I went there for a check engine light and an oil change and being a single mom I for the first time felt not taken advantage of. He was honest and sincere. I had brought my car to 3 other shops only to walk away frustrated and felt like I was being ripped off for being a woman. Chapman Auto figured out exactly what I needed and explained it to me so that I understood. And was less expensive then the other 3 mechanics. He also did a free follow up just to make sure everything was good and safe with my vehicle. I highly recommend Chapman Auto to everyone! Great service and very fair prices! I will go to him for all my vehicle needs."
"Have known the owner for many years, and have no problem referring people to his shop. Honest work and fair prices show that you can trust them."
"I have done business with Chapman’s for nearly 5 years. I have always been satisfied with their work and prices. And I’ve had to have some rather expensive repairs done, as I drive an older car. I personally, am grateful to have a mechanic that I found so reputable and I have referred a number of people to them over the years."
"I’ve been coming to John for 20 years plus! I will go nowhere else. He is true to his word always Prices are fair to the customers. He will go the extra mile to explain things. Jeff also does really good work. And to the new employee, Tamara, who keeps everything in order and cleaned up! 🙂 Keep up the good work guys and gal!"
"Chapman replaced my clutch, starter and worked on my acura rsx. Prices were reasonable and they were professional."
"Chapman Automotive, Thank you so much!! 🙂 I’ll be recommending you to anyone I know with car trouble! Thanks again."